MSP - IT Dispatch
Quick Apply Full-time 10 hours ago Full Job Description ECW Network & IT Solutions is an established Managed Service Provider located in Deerfield Beach, FL servicing an established client base from local businesses to others around the country.
We are currently looking for a qualified and talented Service Desk Dispatch team member.
This candidate is responsible for attaining maximum utilization for internal and field technical resources through daily dispatch of service requests via intake of phone calls and email, while also assisting with Level 1 service requests as needed.
This position requires heavy multitasking in a fast-paced environment, you must be able to handle multiple phone lines simultaneously.
Essential Duties and
Responsibilities:
Point of contact for clients for all service requests Taking inbound calls for service requests Inputting and pre-processing all service requests through ticketing system Handling Level-1 service requests for customers on as-needed basis.
Dispatching and assigning service request tickets to tech support reps based on priority Working with Support Operations Manager to optimize productivity and response time of IT support resources Knowledge, Skills, and/or Abilities Required:
Interpersonal skills such as telephone, communication, active listening, and customer service skills are a requirement MSP experience is highly preferred Computer and operating system knowledge Ability to multi-task and adapt to changes quickly Technical awareness:
ability to match resources to technical issues appropriately Understanding of support tools, techniques, and how technology is used to provide IT Services Experience with high call volume and fast pace environment highly preffered.
PTO and Health Insurance benefits are applicable once 90 day probationary period has been met.
Experience:
Customer Service:
2 years (Required) Dispatch:
1 year (Required) Call center:
1year (preffered) Please DO NOT CALL us, we will reach out to you if you have been selected.
Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday COVID-19 considerations:
COVID-19 precautions are in place :
face masks, hand sanitizers, sanitizing wipes, regular cleaning, social distancing.
Ability to commute/relocate:
Deerfield Beach, FL 33442:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
2 years (Preferred) Call center:
1 year (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are currently looking for a qualified and talented Service Desk Dispatch team member.
This candidate is responsible for attaining maximum utilization for internal and field technical resources through daily dispatch of service requests via intake of phone calls and email, while also assisting with Level 1 service requests as needed.
This position requires heavy multitasking in a fast-paced environment, you must be able to handle multiple phone lines simultaneously.
Essential Duties and
Responsibilities:
Point of contact for clients for all service requests Taking inbound calls for service requests Inputting and pre-processing all service requests through ticketing system Handling Level-1 service requests for customers on as-needed basis.
Dispatching and assigning service request tickets to tech support reps based on priority Working with Support Operations Manager to optimize productivity and response time of IT support resources Knowledge, Skills, and/or Abilities Required:
Interpersonal skills such as telephone, communication, active listening, and customer service skills are a requirement MSP experience is highly preferred Computer and operating system knowledge Ability to multi-task and adapt to changes quickly Technical awareness:
ability to match resources to technical issues appropriately Understanding of support tools, techniques, and how technology is used to provide IT Services Experience with high call volume and fast pace environment highly preffered.
PTO and Health Insurance benefits are applicable once 90 day probationary period has been met.
Experience:
Customer Service:
2 years (Required) Dispatch:
1 year (Required) Call center:
1year (preffered) Please DO NOT CALL us, we will reach out to you if you have been selected.
Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday COVID-19 considerations:
COVID-19 precautions are in place :
face masks, hand sanitizers, sanitizing wipes, regular cleaning, social distancing.
Ability to commute/relocate:
Deerfield Beach, FL 33442:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
2 years (Preferred) Call center:
1 year (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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